Privacy Policy - How We Protect Your Data

Introduction

At Chef Nand's establishments, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information across our services including The White Hart Restaurant, Ninaya Catering, and Aroma by Nand.

We are committed to ensuring that your privacy is protected and that we comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This private policy applies to all our websites, services, and customer interactions across our ventures.

Information We Collect

We collect information that you provide to us directly, including:

• Name and contact information
• Reservation details
• Dietary preferences and requirements
• Payment information
• Feedback and correspondence

We may also automatically collect certain information when you visit our website, such as your IP address, browser type, operating system, and browsing behaviour through the use of cookies and similar technologies.

How We Use Your Information

We use your information to:

• Process your reservations and orders
• Communicate with you about our services
• Improve our services and customer experience
• Send you marketing communications (with your consent)
• Comply with legal obligations

We only process your personal data when we have a lawful basis to do so, such as fulfilling a contract with you, obtaining your consent, or pursuing our legitimate business interests.

Data Protection

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, regular security audits, and staff training on data protection best practices.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but will promptly notify you in the event of a data breach that affects your personal information.

Cookies

Our website uses cookies to improve your browsing experience and understand how visitors use our site. You can control cookie preferences through your browser settings.

Cookies are small text files placed on your device when you visit a website. They help us remember your preferences, analyse site traffic, and personalise content. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted).

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Reservation data is typically retained for 12 months after your visit. Marketing preferences are retained until you withdraw consent. Financial records are kept for 7 years as required by UK tax regulations.

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within 30 days.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]
Phone: 01628 621460
Address: The White Hart Money Row Green Holyport Maidenhead Berkshire SL6 2ND